March 22, 2022 Elaine Chia

Account Manager

Full Time
Singapore
Posted 7 months ago

About MaxxTrader

MaxxTrader is a global FX Trading Platform, whose EMS solution is sought by major global financial institutions – banks, broker dealers and hedge funds – to better-connect their FX trading desks with liquidity providers, wherever they are, through proprietary distribution connectors.

MaxxTrader’s all-in-one platform covers the complete FX trade cycle, is built for turn-key activation and is flexible to enable customers’ unique requirements & strategies.

MaxxTrader has a team of passionate, ‘get it done’ visionaries who are client-focused and strategically minded with their sights set on building better trading solutions for the institutional FX trader.

Responsibilities

New Client Implementations

  • Co-ordinate and run project kick-off’s
  • Co-ordinate delivery with internal project teams and the client
  • Manage scope of projects and agree go-live milestones with clients
  • Liaise and build relationships across different stakeholders at a clients
  • Actively manage tricky situations with a client with tact and honesty

Mature Clients

  • Actively work on mature clients, understanding their use of the system, and checking in periodically
  • Work with internal support teams when production issues occur and ensure good communication with clients at all times
  • Contribute to internal planning, delivery, and communication with clients
  • Attend demos for new functionality provided, and project catch-ups with clients

Strategic Initiatives

  • Help define MaxxTrader’s Customer Service Strategy
  • Provide insight and input into MaxxTrader ROEs on client communications
  • Help drive change and efficiency in client implementations and maintenance

Requirements

  • Must have experience in trading/sales trading/account management in Sell Side FX or Fixed Income markets
  • Understanding of trading systems esp. messaging protocols like FIX
  • Pro-active candidates with a focus on problem-solving
  • Customer focused with an emphasis on creating long-lasting partnerships
  • The basics of product management, including defining an MVP, and feature commercialisation
  • A love for technology, and simplifying lives

Job Features

Job Category

Sales

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